Refund policy

RETURN & REFUND POLICY
HY PTY LIMITED — Disposable Toiletries & Travel Accessories Store

Company Name: HY PTY LIMITED
Business Address: 146 High St, North Willoughby NSW 2068,
Australia
Store URL: dvayzv-4r.myshopify.com

Customer Support Email: OraineUlauf7268@outlook.com.br
Jurisdiction: New South Wales, Australia
Effective Date: August 18, 2026

Australian Consumer Law (ACL) Notice: Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
1. Overview & Health / Hygiene Restrictions
At HY PTY LIMITED, we specialize in high-quality personal hygiene products, including disposable toothbrushes, travel
toothpaste, disposable towels, and travel travel bottles/containers. Due to the personal and hygienic nature of these
disposable products, strict health and safety standards apply to all returns.
2. Eligibility for Return (Change of Mind)
We offer a 30-day return policy for change-of-mind purchases from the date of delivery, subject to the following strict
conditions:
Unopened & Unused: Products must be in their original, unopened, and factory-sealed packaging. Due to hygiene
standards, any disposable toiletries or bottles whose outer seals or packaging have been opened or tampered with
CANNOT be returned or refunded for change of mind.
Original Condition: The item must be in the same condition that you received it, complete with all accessories, tags,
and packaging materials.
Proof of Purchase: You must provide a valid receipt, order confirmation, or tax invoice.
3. Product Category Summary
Product Category Return Status Conditions & Exceptions
Disposable Toothbrushes &
Toothpaste

Eligible

Must be 100% factory sealed. Opened boxes/packs are non-
returnable.

Disposable Towels & Wipes Eligible Must remain in intact, original shrink-wrap or sealed packaging.
Travel Refillable Bottles &
Containers

Eligible Must be unused, unwashed, and in original packaging.
Opened Personal Care Items Non-Returnable Strictly prohibited due to health and hygiene safety standards.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately (within 7 days of delivery) if the item is defective,
damaged, or if you received the wrong item.
If an item arrives damaged or faulty, contact us at OraineUlauf7268@outlook.com.br with clear photos or video
evidence of the defect and your order details.

Once verified, we will arrange a replacement, store credit, or full refund at no extra cost to you. Under ACL, return
shipping for majorly defective products will be covered by HY PTY LIMITED.
5. How to Initiate a Return
Contact Us: Email our support team at OraineUlauf7268@outlook.com.br with your order number, item details, and
reason for return.
Return Authorization: If your return is approved, we will send you a Return Authorization (RA) number along with
instructions on how and where to send your package. Items sent back to us without first requesting a return will not be
accepted.
Pack & Ship: Securely pack the item in original packaging. Ship the parcel to our return address:
HY PTY LIMITED — Returns Dept.
146 High St, North Willoughby NSW 2068, Australia
6. Shipping Costs for Returns

Change of Mind: Customers are responsible for paying their own return shipping costs. Shipping costs are non-
refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot

guarantee receipt of your returned item.
Defective / Faulty / Incorrect Item: HY PTY LIMITED will provide a prepaid shipping label or reimburse reasonable
return postage costs upon verification.
7. Refunds & Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund based on the
condition of the returned item.
Approved Refunds: If approved, your refund will be processed promptly to your original payment method within 5–7
business days.
Processing Delays: Please note that credit card companies or banks may take additional time to post the transaction
to your account.
8. Contact Information
If you have any questions or require support regarding our Return & Refund Policy, please contact our customer care
team:
HY PTY LIMITED
Address: 146 High St, North Willoughby NSW 2068, Australia
Email: OraineUlauf7268@outlook.com.br
Website: dvayzv-4r.myshopify.com